Summer Internship - Customer Service Representative Trainee

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. 

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Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Summer Intern – Customer Service Representative Trainee at our London, ON location. The selected candidate will be part of our Applied Scholarship Program.

MORE ABOUT THE PROGRAM:

We are seeking dedicated students who are interested in building a lasting relationship with us by returning year over year for internship terms with the eventual goal of employment after graduation.

As part Applied’s Scholarship Program, at the end of each successful term the selected student will receive a scholarship award for their hard work. Upon returning each year and successfully completing a subsequent term, that award will increase in value!

THE OPPORTUNITY:

The overall purpose of the role Customer Service Representative Trainee is to develop technical knowledge of Applied’s product offering in areas such as bearings, belts, sheaves, bushings, roller chains, adaptors, etc. and to develop proficiency in our end to end sales processes. They will play an integral role in helping our customers Achieve Superior Performance!

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You may also occasionally have hands-on duties that will require mechanical aptitude.

Reporting to the Branch Manager, you will be responsible for:

• Developing a sound understanding of Applied’s processes, product offerings, clients, and markets
• Inside Sales responsibilities include:
  • Directly engaged in all sales activities
  • Enter and process orders in SAP in an accurate and timely manner
  • Respond to customer inquiries (walk-in, phone, and email)
  • Organize and maintain all applicable records and files; etc.
  • Provide support to outside sales force  
• Prospecting for new customers and demonstrate product benefits and build ongoing relationships with customers
• Help put stock away and assist with cycle counts
• Other tasks as required

DESIRED CHARACTERISTICS:

• Self-motivated and exhibits a positive attitude and desire to succeed
• Sales and customer service driven- Interest in customer satisfaction and desire to provide excellent service
• Excellent communication skills – both written and verbal
• Analytical and problem-solving capability
• Organized and strong attention to detail 
• Ability to multitask in a busy office environment while maintaining professionalism
• Naturally mechanically inclined
• An interest in learning new skills and pursuing a career in Technical Sales

Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.