Share this Job

Metrology Customer Support - FCX/PCI - Raleigh, NC

Location: 

Raleigh, NC, US, 27617

Company:  9290-FCX Performance, Inc

The Metrology Customer Support Specialist I reports directly to the Metrology Laboratory Manager, Team Lead or other Senior Associate as designated by the Director of Metrology Services, depending on the organizational structure. These positions are non-exempt. Up to twenty-five percent travel may be required.

 

Expectations:

The Metrology Customer Support Specialist I (MCSS I) is expected to take a proactive role in providing customer service.  The MCSS I is expected to build a high level of trust with internal personnel and PCI customers. This trust is developed through consistently upholding PCI Values and demonstrating Honesty, Integrity, Pride, Accountability, Teamwork, and Commitment.

 

Responsibilities & Assignments:

Metrology Customer Support Specialist I

  • Enters data into PCI or Customer Computerized Calibration Management Systems (CCMS) accurately and in a timely manner
  • Accurately completes timesheets daily and submits expense reports as they occur
  • Provides pickup and delivery services to local customers and 3rd party suppliers.  Follows schedules developed by MCSS II or Sr. MCSS
  • Follows PCI policies and procedures to ensure chain-of-custody control for customer and PCI equipment by receiving assets in PCI’s CCMS immediately, adding appropriate comments and updating receipt and shipping dates as required
  • Contacts PCI approved vendors to coordinate 3rd Party calibrations, creates Purchase Orders (PO) in Prophet 21 (P21) following FCx guidelines for approval, creates shipping documents and packages equipment for shipment using appropriate packaging materials as directed by the MCSS II or Sr. MCSS
  • Receives shipments, inventories contents, asset condition, scans documents such as POs, inventory lists, etc. and documents accessories and peripherals received in PCI’s CCMS
  • Understands and follows PCI’s vendor qualification and approval procedures.  Ensures 3rd party vendors are approved prior to shipping equipment for calibration services
  • Follows PCI and customer equipment handling instructions and ensures equipment is stored properly while awaiting maintenance or for delivery
  • Always maintains a neat and professional work area and projects a professional image
  • Follows safety and personal protective equipment requirements with guidance from teh MCSS II, Sr. MCSS or designee assigned by Director of Metrology
  • Communicates effectively with customers and develops relationships through understanding customer needs.  Develops Customer solutions with direct or indirect guidance from the MCSS II, Sr. MCSS or designee assigned by Director of Metrology Services
  • Enters billing information accurately in P21 so that invoicing can be performed
  • Possesses a basic understanding of purchase orders, proposals and quotes
  • Performs tasks in Blue Mountain RAM (Regulatory Asset Manager) with assistance from MCSS II or Sr. MCSS

 

Skills Required:

Metrology Customer Support Specialist I

  • Detail oriented. Performs accurate documentation, project follow through & adheres to safe work practices
  • Provides good customer service.  Exhibits integrity and ingenuity. Resolves issues with assistance of MCSS II, Sr. MCSS or designee appointed by Director of Metrology Services
  • Communicates effectively with customers and develops relationships through understanding customer needs.  Develops customer solutions with direct or indirect guidance from the MCSS II, Sr. MCSS or designee appointed by Director of Metrology Services
  • Organized and reliable (attendance, punctuality, meeting deadlines)
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Familiar with general Computerized Maintenance Management and Computerized Calibration Management Systems functionality and process flows.
  • Possesses a basic understanding of Calibration Program Management best practices and guidance
  • Possesses a basic understanding of Metrology Lab functions, 17025 requirements, uncertainty reporting and basic terminology (Test Accuracy Ratio (TAR), Test Uncertainty Ratio (TUR), Standard Class, Repeatability, Accuracy, etc.)

 

Experience & Education Required for Metrology Customer Support Specialist I:

A  two year degree in Computer Science, Business Administration, or other related field or an equivalent combination of education and experience such as, military or industry related training is preferred.  Two years of customer support or quality system experience, preferably in the Pharmaceutical, Metrology or Life Science Industry. Certifications in Quality Auditing and/or Metrology highly valued. 

PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions.  At PCI, calibrations are performed by highly technical, cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO/IEC 17025:2005. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


Nearest Major Market: Raleigh

Job Segment: Biotech, Engineer, Law, Consulting, Science, Customer Service, Engineering, Legal, Technology