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Senior Technical Support Specialist

Location: 

Romeoville, IL, US, 60446

Company:  9297-Corrosion Fluid Products

COME FOR THE JOB~STAY FOR THE CAREER!  CONNECT WITH A STABLE COMPANY WHO BELIEVES IN DEVELOPING ITS PEOPLE.
 
FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Senior Technical Support Specialist with FCX Performance/CFP- Corrosion Fluid Products, you will establish and expand relationships with our customers and field sales personnel.

You’ll spend your time interacting with your customers in determining their pump
and rotating equipment related needs, while providing solutions/services to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results!  

Responsibilities:  

  • Retain customers while developing new business.
  • Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment.
  • Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
  • Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
  • Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
  • Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.

 

Position Requirements   

  • High technical aptitude
  • Prior inside/outside sales experience
  • Excellent internal/external communication skills with solid problem solving and presentation skills
  • Ability and desire to quickly learn new processes and systems
  • Technical/flow control industry; pumps and valve automation knowledge
  • Mechanically inclined
  • Computer proficiency including MS office
  • Epicor P21 a plus     
  • Bachelor’s Degree, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering, or Sales/Marketing; equivalent experience may be substituted for degree requirement.
     

When you join the FCX Performance team, you will enjoy:

  • Competitive compensation package
  • Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
  • Personalized training & development program
  • Along the way, you’ll receive some of the industry’s best benefits, unrivaled career development opportunities, and be a part of the finest team in the industry.  If you think you have what it takes we’d love to hear from you – apply today!

 

Work for a corporation that believes in developing its people.  Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.

 

FCX Performance, an Applied Industrial Technologies Company, is a leading process flow control company providing technical mission critical products and services to more than 15,000 end users, OEMs, and EPC firms across a broad range of industries and markets.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Chicago

Job Segment: Technical Support, Engineer, Industrial Engineer, Technology, Engineering