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Bay Austin - CSSR


Austin, TX, US, 78754

Company:  9011-Bay Advanced Technologies, LLC
  • Are you proactive in asking questions and recommending solutions as well as additional related products?
  • Do you enjoy the challenge of discovering just the right part or solution for a customer’s need?
  • Are you knowledgeable in fluid power components?


Position summary:  Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of all customer order transactions and customer order inquires with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures. Direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management.


General Purpose: Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies.


Role qualifications: 

  • Excellent communication skills and the ability to interact well with people. Must be detailed oriented and have good organizational skills. Have the ability to be a team player working with a diverse group and the ability to work independently under minimal supervision.


Position responsibilities:

  • Process customer orders
  • Send order confirmations
  • Process customer quotes
  • Contact vendor for price and delivery information
  • Check price and stock per customer request
  • Interact with Outside Sales regarding quotes
  • Send customer quotes
  • Send direct ship PO to the vendors
  • Check price and stock for Outside Sales
  • Answer incoming sales department phone calls
  • Check Voice mail messages and respond to customers
  • Expedite customer orders
  • Provide tracking information
  • Spec in product based on customer description
  • Print pick Ticket for hot orders
  • Run pricing for BES items
  • Other duties as directed


Essential skills and experience:

  • 2-4 years work experience in a related field.
  • General knowledge of sales order processing
  • Basic knowledge of standard inventory practices
  • Ability to deal with customers on phones and in person
  • The ability to multi-task and handle difficult situations professionally.
  • Good interpersonal skills.
  • Self-starter with the ability to work independently.
  • Excellent communication skills.
  • Team Player
  • Dependable.
  • Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Excel, Adobe including good keyboarding skills
  • High school diploma or equivalent


Desired characteristics:

  • Ability to learn and apply new information quickly
  • Excellent interpersonal and communication abilities
  • Solid organizational skills, including the ability to manage multiple competing priorities
  • Good problem-solving and reasoning skills

As a distributor of pneumatic, electrical and fluid components with vertically integrated sheet metal, machining and welding capabilities, Bay Advanced Technologies is positioned technically and logistically to support customers’ module outsource strategies. Bay’s manufacturing and integration locations in Newark, CA; Austin, TX; and Singapore provide parts and system support to any location – domestic or international. ISO 9001:2008 certified in CA, TX and Singapore; ISO 13485 certified for medical equipment manufacturing in CA and Singapore.

Parent company Applied Industrial Technologies (NYSE: AIT) is the world’s largest fluid power distributor. Our network of 18 fluid power companies (70+ locations) in North America is a resource for dedicated fluid power support. We have one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics &d Technicians to assist you with problem solving, system building, troubleshooting and other requirements. Between our service centers and our network of 19 fluid power companies, we provide immediate access to the critical fluid power components and services our customers need.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.