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Customer Sales & Service Rep- Fluid Power

Location: 

Chanhassen, MN, US, 55317

Company:  9016-PowerSystems, LLC

We have an immediate opening for a Fluid Power Inside Sales / Customer Service Representative. We are the world’s largest fluid power distributor, supplying hydraulic and pneumatic components and value added services.

 

More about this role:

A Fluid Power - Customer Service & Sales Representative (CSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the Company by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company.   The FP - CSSR is an integral part of the sales team and interacts with customers by providing them with information to address inquiries regarding products and services.

 

Responsibilities/Duties:

  • Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly.  Requests are received via phone, email, fax, walk-in customers and as communicated by sales associates.
  • Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
  • Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
  • Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to management.
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both the Company and Customer.
  • Maximize profit by working with suppliers to gain additional chargebacks, recommending the most profitable product offerings. Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.
  • Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
  • Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development.
  • Continuously identify and evaluate process improvements that positively impact the Customer’s experience.
  • Provide backup support to other associates within the location as necessary along with other duties assigned by management.

 

Education/ Work Experience:

  • Equivalent to 6+ months of customer service experience or fluid power training
  • High school diploma or equivalent
  • Demonstrated mechanical and mathematical aptitude
  • Excellent communication and organizational skills
  • Ability and desire to learn new systems and processes quickly
  • Strong computer skills, particularly in Excel

Preferred:

  • Computer experience in a customer service setting
  • Knowledge of fluid power products and hydraulics
  • Highly developed sense of integrity and commitment to customer satisfactions
  • Demonstrated passion for excellence in customer service
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Has a pleasant, patient and friendly attitude
  • Detail oriented with strong communication and listening skills
  • Possess a solid work ethic and team player mentality

Power Systems is a leading distributor of hydraulic fluid power equipment, such as pumps, valves, gear boxes, differentials, hydrostatic transmissions and motors. Their Engineering Department can assist in designing and testing of multifunction valve blocks to help eliminate valves and hoses and simplify circuits. Power Systems’ engineers use the latest in computer aided design (CAD) software and have solid modeling capabilities.

Parent company Applied Industrial Technologies (NYSE: AIT) is the world’s largest fluid power distributor. Our network of 18 fluid power companies (70+ locations) in North America is a resource for dedicated fluid power support. We have one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics &d Technicians to assist you with problem solving, system building, troubleshooting and other requirements. Between our service centers and our network of 19 fluid power companies, we provide immediate access to the critical fluid power components and services our customers need.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, Hydraulics, CAD, Engineer, Drafting, Customer Service, Engineering