Branch Manager


Madison Heights, MI, US, 48071

Company:  9013-DTS Fluid Power, LLC

Customer service / operations manager professionals—don’t pass up opportunity for great new career with a fluid power distribution company that combines team leadership with branch operations. We are a leading systems integrator, distributor and service repair in the Mid-west specializing in hydraulics for mobile OEM customers. 

We are currently seeking an experienced Branch / Operations Manager to oversee the operations, meeting customers and determining their needs for strong customer focused support and sales growth. 

As Branch Manager, you will oversee day-to-day operations of our Madison Heights Branch while also providing technical and sales support of the outside sales team to meet/exceed P&L metrics. If you relish the idea of serving customers through everything from hands-on operational duties, hydraulic system technical support, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!

This position reports directly to our General Manager.

Responsibilities include:

•    Manage internal branch operations to meet/exceed P&L objectives
•    Lead training for sales expertise & product knowledge. Ensure high customer relations & satisfaction
•    Develop, manage & implement branch repair & service activities & strategies, technical and customer service support performance goal metrics, achievement, and margins using quality control & ISO certification mindset
•    Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
•    Assisting account managers in the identification, acquisition, and retention of customers
•    Managing inventory, receivables, expenses, and profit/loss accounting
•    Reviewing and completing monthly reports as well as overseeing petty cash balancing
•    Ensuring that customer relations are maintained at a high level
•    Utilizing key metrics to evaluate and recommend best practices for operations
•    Leadership by example. Create a positive, dynamic, and fun work environment

Position Requirements:

Your mission is to meet / exceed sales goals (top line sales dollars for the repair shop and bottom line profits) by developing a productive, healthy environment where people want to succeed and grow personally and professionally as a team.

•    5+ years of proven operations, repair service, quality control/lean processing experience including 2+ years in management. Fluid power (hydraulic and/or pneumatic) experience a plus
•    Solid understanding of financial and accounting concepts
•    Leadership experience, team building. Repair shop or quality control experience preferred
•    Ability to read / understand technical drawings.
•    Detail oriented with ability to learn new processes and systems.
•    Written and verbal communications, including English grammar
•    Ability / desire to quickly learn new processes and systems. Analytical skills
•    Problem solving, multitasking, sense of urgency, sense of humor
•    Solid computer skills including Excel
•    High school diploma or GED. Associate Degree, Technical Diploma, or Bachelor's Degree preferred
•    International Fluid Power Society (IFPS) Certification highly desired

DTS Fluid Power is a leading mobile OEM supplier for fluid power products and has a team of skilled engineers to design your mobile equipment, industrial circuits or refurbishment projects. DTS distributes hydraulic products from top suppliers, including Eaton/Vickers, Energy, Auburn Gear and Poclain.

Parent company Applied Industrial Technologies (NYSE: AIT) is the world’s largest fluid power distributor. Our network of 18 fluid power companies (70+ locations) in North America is a resource for dedicated fluid power support. We have one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics &d Technicians to assist you with problem solving, system building, troubleshooting and other requirements. Between our service centers and our network of 19 fluid power companies, we provide immediate access to the critical fluid power components and services our customers need.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Nearest Major Market: Detroit

Job Segment: Branch Manager, Hydraulics, Manager, Technical Support, Management, Engineering, Technology