Technical Service Representative

Location: 

Florence, KY, US, 41042

Company:  1100-Applied Industrial Technologies

As a Technical Service Representative (TSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied® Account Manager team regarding applications, product selection, and hose product selection. You will spend time interacting with account managers to determine their customers’ needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!
 

Responsibilities

  • Provide technical customer support to customers and our own Branch sales/support associates
  • Professional point of contact for quotes and product sourcing
  • Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
  • Timely and accurate reporting
     

Requirements

  • 2+ years proven customer service or sales experience
  • Use of proper English grammar, written and verbal
  • Ability to read / understand technical drawings
  • Work independently and as part of a team
  • Industrial and / or Hydraulic hose experience, knowledge required
  • Listening, negotiating, and effective questioning skills
  • Ability & desire to quickly learn new processes and systems
  • HS Diploma or Equivalent
  • Ability to pass a DOT medical and drug screen

Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Cincinnati

Job Segment: Customer Service Representative, Hydraulics, Customer Service, Engineering