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Customer Service Representative / Data Entry (Industrial Distribution)

Location: 

Fremont, CA, US, 94538

Company:  1120-Applied Industrial Technologies

Customer service / data entry professionals—don’t pass up this great opportunity with a global industrial distribution company. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.

 

Use your organization and data skills to download customer quotes / orders, place orders, follow up and follow through using Excel spreadsheets. Ensure customer expectations are met.

 

  • Manage large amounts of data on Excel and process orders to meet on time deliver dates and commitments to the customer 
  • Download quotes, orders, follow-up from customer portal
  • Help customers get the parts they need
  • Meet / exceed monthly sales goals while increasing customer satisfaction
  • Provide quotes
  • Take orders
  • Provide post order service

 

Requirements

Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

 

Specific qualifications for the role include:

 

  • 2+ yrs proven customer service experience
  • Strong computer skills, particularly Excel
  • Mechanical and mathematical aptitude
  • Written and verbal communication skills, including English grammar
  • Ability and desire to learn new systems and processes quickly
  • Ability to lift up to 50 lbs.
  • High school diploma or equivalent
  • Valid driver's license and clean driving record (MVR)
  • SAP / ERP experience, preferred
  • Some leadership experience preferred
  • Knowledge of industrial distribution products and hydraulics, preferred

 

Benefits

 

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:

 

  • Base salary and bonus opportunities
  • Health, vision, and dental coverage, 401(k)
  • Paid vacation, sick time, and company holidays, Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities

 

Build a rewarding career with a global leader in industrial distribution!

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Database, Hydraulics, Data Entry, Customer Service Representative, Technology, Engineering, Customer Service, Administrative