Customer Service Manager (Industrial Distribution, Inside Sales)


Kansas City, MO, US, 64150

Company:  1100-Applied Industrial Technologies

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring immediately for a full-time Customer Service Manager in Kansas City, MO. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. Join the Applied family!

We say "family" because Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

Why join us?

There is a reason we have been named a Best Workplace 20 times. Applied has earned the Outstanding Employer Support award from the US Navy and we are a GSA approved vendor.

You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy:

  • A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country.
  • Professional development, training and tuition reimbursement.
  • Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice.
  • Join a local team with company backing.
  • Great work / life balance.


What you’ll do:    

In our fast-paced team environment, you will partner with our customers and Account Manager to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This includes leadership for our team of customer service specialists, managing inventory, accounting, and analysis for business & process improvements. This is a multi-aspect role that includes both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

  • Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP 
  • Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
  • Hire, train, and develop service center personnel
  • Manage inventory, receivables, expenses, and profit/loss accounting
  • Review and complete monthly reports as well as overseeing petty cash balancing
  • Ensure that customer relations are maintained at a high level
  • Use key metrics to evaluate and recommend best practices for operations
  • Create a positive, dynamic, and fun work environment 


Build a team. Your mission is to meet / exceed sales goals (top line sales dollars and bottom line profits), by developing a productive, healthy environment where people want to succeed and grow personally and as a team.

  • 2+ years of proven sales or customer service leadership / management experience in a business-to-business transactional environment. Supervisory/management experience preferred
  • High school diploma or GED
  • Written and verbal communication skills, including English grammar
  • Solid understanding of financial and accounting concepts
  • Industrial sales / distribution experience, preferred
  • ERP / SAP experience, a plus

Apply now for immediate consideration. We look forward to learning about you!


Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.


We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Nearest Major Market: Kansas City

Job Segment: Service Manager, ERP, Manager, SAP, Customer Service, Technology, Management