Customer Service Manager (Industrial Distribution, Inside Sales)


Phoenix, AZ, US, 85040

Company:  1100-Applied Industrial Technologies

Customer service manager opportunity —this is a great position with a global industrial distribution company. Combine team leadership with service center operations. 

Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.


Job Responsibilities

As Customer Service Manager, you will manage and lead / participate in day-to-day service center operations. This includes leadership for our customer service specialists, managing inventory, accounting, and analysis for business & process improvements. This position reports directly to our General Manager.


•   Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP 

•   Meet customer and shipment metrics, including time to fill, expediting orders, and quoting

•   Hire, train, and develop service center personnel

•   Manage inventory, receivables, expenses, and profit/loss accounting

•   Ensure that customer relations are maintained at a high level

•   Utilize key metrics to evaluate and recommend best practices for operations

•   Create a positive, dynamic, and fun work environment 



Build a team. Your mission is to meet / exceed sales goals (top line sales dollars and bottom line profits), by developing a productive, healthy environment where people want to succeed and grow personally and as a team.


•   2+ years of proven sales or customer service leadership / management experience in a business-to-business transactional environment. Supervisory/management experience preferred

•   High school diploma or GED

•   Ability to lift up to 50 lbs.

•   Written and verbal communication skills, including English grammar

•   Solid understanding of financial and accounting concepts

•   Computer proficiency and the ability to quickly learn

•   Organizational, multi-tasking, analytical skills

•   Sense of urgency, sense of humor

•   Industrial sales / distribution experience, preferred

•   ERP / SAP experience, a plus



We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:

•   Base salary and bonus opportunities

•   Health, vision, and dental coverage, 401(k) w/ company match

•   Paid vacation, sick time, and company holidays, Tuition reimbursement

•   Personalized training and development program

•   Career development and advancement opportunities

Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.


We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Nearest Major Market: Phoenix

Job Segment: Service Manager, ERP, Manager, SAP, Customer Service, Technology, Management