Customer Service Manager (Industrial Distribution, Inside Sales)

Location: 

Santa Maria, CA, US, 93455

Company:  1120-Applied Industrial Technologies

Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.

 

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!
 

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
 

  • Manage internal service center operations to meet/exceed P&L objectives
  • Champion development of your team to drive individual and team goals and best practices
  • Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
  • Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
  • Assist account managers in the identification, acquisition, and retention of customers
  • Manage inventory, receivables, expenses, and profit/loss accounting
  • Review and complete monthly reports as well as overseeing petty cash balancing
  • Manage vendor relationships
  • Creating a positive, dynamic, and fun work environment 
     

Requirements      

As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

 

  • 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
  • High school diploma or GED
  • Solid understanding of financial and accounting concepts
  • Computer proficiency and the ability to quickly learn our ordering system
  • Industrial sales / distribution experience, preferred
  • Service center experience, preferred
  • ERP / SAP experience, a plus

 

Benefits:
We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:
•    Base salary and bonus opportunities
•    Health, vision, and dental coverage, 401(k) w/ company match
•    Paid vacation, sick time, and company holidays, Tuition reimbursement
•    Personalized training and development program
•    Career development and advancement opportunities
 

 

Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria

Job Segment: Service Manager, ERP, Manager, SAP, Customer Service, Technology, Management