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Customer Service Representative


Spokane, WA, US, 99212

Company:  1100-Applied Industrial Technologies

Perform duties to coordinate shop production orders, oversee daily operations of the warehouse, and provide assistance in coordinating and expediting customer and service center inquiries and orders. Carry out policies and procedures as defined in the quality manual. Continuous development through reading, schools, seminars and on-the-job training.


Job Duties:

  • Assist customers and service centers in estimating needs and quote prices on parts, replacements, labor/installation, repairs, and other charges; submit for approval; check availability of stock, back order status, vendor schedules, service center stock, shipping dates; quote prices, write orders and process; verify orders and correspondence.
  • Schedule work in the Rubber Shop as necessary to ensure customer and service center orders are fulfilled in a timely and efficient manner.
  • Expedite order inquires; check status of order, capabilities; follow up back orders, issue tracers on lost orders; establish order or stock disposition and notify customer or service center; receive and store parts in designated locations; maintain record files regarding locations and quantities. Investigate defects, damages, incorrect shipments, and lost orders; notify supervision of any discrepancies.
  • Expedite work orders; bill completed work. Maintain records and status of work, inventory of rubber components and products, tools, equipment and supplies, daily orders, phone calls,
  • Work from work orders, quotes, customer specifications, written, and verbal instructions in all shop areas.
  • Perform other duties as assigned or directed.



  • 1+ year proven customer service / inside sales experience with a tangible product OR mechanical, belt tech, maintenance experience in an industrial or parts counter environment
  • Scheduling, multi-tasking, proven ability to meet deadline & quality metrics
  • Mechanical and mathematical aptitude
  • Excellent telephone skills and English (verbal, written, grammar)
  • Ability and desire to learn new systems and processes quickly
  • Ability to lift up to 50 lbs.
  • Strong computer skills, particularly Excel
  • High school diploma or equivalent
  • SAP / ERP experience a plus



As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. Our pursuit of excellence means that you will be encouraged to contribute fresh new ideas. We are also committed to our employees’ professional development and will provide you with ongoing training as well as boundless opportunities for advancement. Your hard work and professional dedication will be rewarded with competitive compensation plus great benefits.


Here is just some of what we have to offer:

  • Base hourly salary plus bonus opportunities
  • Health, vision, and dental coverage
  • 401(k) w/ company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities


Build a rewarding career with a global leader in industrial distribution!

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.


We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.

Nearest Major Market: Spokane

Job Segment: Customer Service Representative, Engineer, ERP, SAP, Customer Service, Engineering, Technology