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Customer Sales & Service Rep


Tonawanda, NY, US, 14150

Company:  1100-Applied Industrial Technologies

Customer service professionals—don’t pass up on this opportunity! A position with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints awaits. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it.


Our Customer Sales & Service Representatives (Inside Sales) represent Applied Industrial Technologies as the front line of service to our customers.  Each day, our CSSRs spend the majority of their time working directly with our customers. Our CSSR’s are responsible for handling a variety of tasks some of which are listed below. In this role one has the opportunity to develop strong relationships with customers, peers, vendors and associates from various internal departments.   


This is a great starting point from which to grow toward a sales or management career within our company. Applied Industrial Technologies offers a benefits package that includes options for healthcare coverage, 401(k) retirement savings, tuition reimbursement, vacation, sick and holiday pay as well as a performance incentive plans.



  • Respond to customer inquiries, provide quotes, process customer orders
  • Source and procure products from Applied warehouses and vendor locations
  • Look for opportunities to generate add-on sales and sell promotional items
  • Expedite customer backorders
  • Assist, as needed, with pulling inventory and preparing shipments
  • Assist with customer returns



Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.


Essential Qualifications:


  • Minimum 6 months of customer service experience
  • Reliable, organized, & detail oriented
  • Excellent telephone skills
  • Willingness to learn
  • Self starter with a good work ethic
  • Strong computer skills, particularly MS Office (Word, Excel, Powerpoint)
  • High school diploma or equivalent


Preferred (not required) Qualifications:


  • Industrial Distribution experience
  • SAP experience
  • Storeroom management




As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. We are committed to your professional development and with ongoing training. Here is just some of what we have to offer:


  • Base salary and bonus opportunities
  • Health, vision, and dental coverage, 401(k) w/ company match
  • Paid vacation, sick time, and company holidays, Tuition reimbursement
  • Personalized training and development program
  • Career development and advancement opportunities


Build a rewarding career with a global leader in industrial distribution!

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.


We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.


If you need accommodation for any part of the employment process because of a disability, please send an email to or call 216-426-4389 to let us know the nature of your request.