Collections Supervisor

Location: 

Cleveland, OH, US, 44115

Company:  1100-Applied Industrial Technologies

The Collections Supervisor is a key member of the Shared Services group, supporting the Cash Application and Collections team. In collaboration with the Collections Manager, this position will oversee the department by providing motivation, strategy, and direction to staff to meet departmental goals. The Supervisor will coach the team; ensuring standard operating procedures are followed.

 

  • Maintain our commitment to continuous improvement by improving the collection process along with the quality of service provided to our Customers
  • Adopt new business processes that promote automation and reduce complexity
  • Collaborate with Field and Central teams to determine root causes of issues leading to past-due invoices; implement action plans to eliminate these root causes
  • Minimize exposure to bad debt
  • Proactive review of outstanding balances
  • Proactive identification of risk accounts

 

Job Duties

  • Manages assigned customer accounts
  • Reduces outstanding past-due balances to levels at or below targets
  • Investigates root causes for non-payment
  • Compiles and implements recommendations towards improving Accounts Receivable (reduction of past-due balances, reduction of remittance issues leading to unapplied payments)
  • Reporting results to department management and/or Shared Service customers
  • Communicating goals and objectives to team members as directed by the Central Collections Manager
  • Understand training needs of the team and coaching associates
  • Utilize tools (i.e. SAP, HighRadius) to support decision making, and proactively communicate    with stakeholders regarding progress
  • Analyze business processes and system performance, and identify improvement opportunities
  • Collect, analyze and report customer accounts receivable metrics to track deliverables and effectiveness

 

Education and Experience

  • Must have High School Diploma or Equivalent; Bachelor’s Degree Preferred
  • Equivalent to specialized study or training in office techniques such as collections, customer service, and accounting.
  • 2-5 years Collections management experience

 

 

Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Cleveland

Job Segment: Manager, ERP, SAP, Management, Technology