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International Sourcing Specialist

Date: Apr 27, 2019

Location: Cleveland, OH, US, 44115

Company: Applied Industrial Technologies

 

Position Summary:

The International Sourcing Specialist is responsible for providing excellent customer service and maintaining profitable relationships with international subsidiaries.  This is accomplished by taking responsibility for each quote and order to ensure that customer requirements are met. The Specialist is an integral part of the Applied sales team and interacts with key stakeholders internally and externally by providing them with information to address inquiries regarding products and order support.  

 

Responsibilities/Duties:

 Professionally handle requests from international markets as well as Applied subsidiaries to ensure that issues are resolved promptly and thoroughly.  Requests are received via phone, email and EDI platforms.

 Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option while expediting to meet customer requirements.

 Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and accurate conversion of quotes to orders.

 Communicate disruptions in service levels, identify corrective actions needed as well as customer feedback to International Team Lead.

 Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development.

 Continuously identify and evaluate process improvements that positively impact the customer’s experience and aligning with key performance initiatives.

 Prepare export shipping documents and confirm they are in compliance with the law for each country.

 

 Release invoices for shipments resolving billing discrepancies with internal as well as external stakeholders.

 

 Provide backup support to other associates within the department as necessary along with other duties assigned by management.

 

 

Education/ Work Experience:

Required:

 6+ months of customer service experience or 1+ procurement role

 High school diploma or equivalent

 Demonstrated analytical capabilities  

 Excellent communication and organizational skills

 Ability and desire to learn new systems and processes quickly

 Strong computer skills, particularly in Excel

 

Preferred:

 Bilingual in Spanish both written and oral  

 SAP experience in a customer service setting

 Knowledge of industrial and fluid power products

 Highly developed sense of integrity and commitment to customer satisfaction

 Demonstrated passion for excellence in customer service

 Ability to communicate clearly and professionally, both verbally and in writing

 Has a pleasant, patient and friendly attitude

 Detail oriented with strong communication and listening skills

 Possess a solid work ethic and team player mentality

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Cleveland

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