SAP Help Desk Associate

Location: 

Cleveland, OH, US, 44115

Company:  1100-Applied Industrial Technologies

Connect with one of the best companies to work for in Northeast Ohio! Applied Industrial Technologies is an 20-time Northcoast 99 winner as one of the best places to work in Cleveland. We offer free parking, subsidized benefits including health care, vision, & dental, 401(k) with company match, on-site fitness center and cafeteria, tuition reimbursement, and career development opportunities. We are growing and adding to staff!

 

The SAP Help Desk Associate serves as the first point of contact for SAP support issues.  We are seeking an experienced hands-on SAP Help Desk Associate to analyze and resolve user SAP issues.   Strong diagnosis, trouble shooting, problem solving, and communication skills are required.

 

This position is located at our global corporate headquarters in Midtown Cleveland.

 

Job responsibilities include:

  • Ability to work in fast paced, high volume call center documenting requests, troubleshooting and resolving issues
  • Support remote users via phone, email, instant message and help desk ticketing software
  • Weigh the impact of problems to end users and other customers in order to assign an appropriate priority and resolution target, escalating if necessary to ensure customer satisfaction
  • Work independently and collaboratively to achieve objectives and assignments timely resolution
  • Meet departmental customer service metrics for help desk issue resolution
  • Participate with creation/maintenance of a knowledge base with common issue and resolution identification
  • Active involvement with the company’s Lean processes driving continuous improvement and waste reduction

 

Requirements:

  • 1 year of Tier 1 SAP Help Desk problem solving or equivalent to meet/exceed established metrics and customer service standards in a fast paced, service related environment
  • Working knowledge of SAP
  • Proven problem solving and interpersonal communication skills
  • Ability to react to concerns in a professional manner
  • 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
  • Strong work ethic and self-starter

 

Preferred:

  • 1+ year of 2nd Tier Help Desk experience is preferred
  • Microsoft Office Suite knowledge
  • Multi-location, multi-country/state experience
  • French language a plus

 

Applied Industrial Technologies (NYSE: AIT)  is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.


Nearest Major Market: Cleveland

Job Segment: SAP, ERP, Help Desk, Information Technology, Call Center, Technology, Customer Service