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National Account Compliance Manager - Southeastern US

Location: 

Lithia Springs, GA, US, 30122

Company:  1110-Applied Industrial Technologies

What is the Position?

Applied has an exciting opportunity for a National Account Compliance Manager for Tyson Foods plant locations across the Southeastern US.  This is a high profile position at Tyson Foods (one of our largest customers) with many opportunities for growth.  This position will help to solidify an already solid connection between Applied and Tyson Foods. This position can be handled from any major city in the Southeast US.

 

What will I do?

As the National Account Compliance Manager, you will manage the relationship between Applied service centers and Tyson Foods plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication.  Duties include, but are not limited to:

 

  • Provide exceptional customer service and product education and help to form an overall streamline of processes between Tyson Foods plants and Applied’s Service Centers.
  • Multi-task and handle the large volume of questions that arise from both Service Centers and Tyson Foods.
  • Handle a large amount of data and filtering for specific results related to the following metrics:
    • backorder review
    • on-time delivery
    • response time analytics
    • error free
    • efficient sourcing
    • inventory management
  • Identify opportunities for increased efficiencies and proactively identify and carry out continuous improvement opportunities.
  • Manage all Tyson Foods Applied service centers in your defined geography based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception.
  • Work with vendors to secure additional buying advantages and efficient sourcing.
  • Provide excellent follow-up and follow through on all issues within geographic territory.
  • Implement and mandate compliance with best practices for the Tyson account.
  • Streamline communication processes within the Tyson account.
  • Perform and report results of Tyson Plant Quality Audits.
  • Analyze results of Service Center/Tyson Plant Quarterly reviews.  Document issues and positive reports for future reference.
  • Coach, train, and mentor Applied associates who service the Tyson account.

 

Job Requirements 

Three years’ experience in the sales, customer service or operations management arena is required.  Equivalent to two years’ college study plus specialized training in customer service practices and office functions is needed. Math aptitude and the ability to apply mechanical principles to address customer needs are essential. Proficiency with Microsoft Excel, Word, Power Point, and Access is a must.  A successful candidate will be aggressive, confident, and have the ability to deal with all facets of a customer of this scope as well as effectively manage internal associates with no direct reporting relationship.

Applied Industrial Technologies (NYSE: AIT)  is a leading industrial distributor that offers more than five million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers maintenance training and inventory management solutions that provide added value to our customers.

 

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.