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Metrology Customer Support II - FCX/PCI - Raleigh, NC


Raleigh, NC, US, 27617

Company:  9290-FCX Performance, Inc

Metrology Services Team

The Metrology Customer Support Specialist II reports directly to the Metrology Services Manager or Team Lead, depending on the organizational structure. These positions are non-exempt. Up to twenty-five percent travel may be required.



The Metrology Customer Support Specialist I (MCSS I) is expected to take a proactive role in supporting the division and in providing client support.  The MCSS I is expected to build a high level of trust with internal personnel and PCI clients. This trust is developed through consistently upholding PCI Values and demonstrating Honesty, Integrity, Pride, Accountability, Teamwork, and Commitment.


In addition to the above expectations, the Metrology Customer Support Specialist (MCSS II) is expected to serve as the primary liaison between Metrology Services and clients. The MCSS II is expected to build a high level of trust with the client by providing superior customer support and by understanding the risks and operating procedures associated with each of the clients that they are assigned. The MCSS II is expected to identify and execute tasks that enhance the ability of PCI to provide an "added value" support for clients and provide guidance and direction on technical and logistical issues.


Responsibilities & Assignments:

Metrology Customer Support Specialist I

  • Ensures accurate and timely documentation and data entry.
  • Completes weekly timesheets accurately and on time.
  • Provides pickup and delivery services to local clients.
  • Provides pickup and delivery services for local 3rd party suppliers.
  • Provides administrative support relative to 3rd Party calibration, shipping, scheduling and delivery coordination.
  • Provides logistical and administrative support for shipping and receiving client equipment.
  • Provides vendor management support relative to 3rd Party RMA procurement and creates purchase orders.
  • Proactively takes steps to ensure PCI and client owned equipment is handled and maintained properly.
  • Maintains a neat and professional PCI work area and projects a professional image at all times.
  • Always considers safety when executing tasks and projects, in adherence to PCI and client specific policies, procedures and proposals. 
  • Ensures that PCI work areas are safe, neatly organized and professional looking.
  • Effectively and professionally communicates with clients and fellow PCI associates.


Metrology Customer Support Specialist II (in addition to those listed above)

  • Communicates results of Metrology Services calibration events to clients with accuracy and technical expertise.
  • Constantly seeks innovative ways to deliver better value to clients in a highly professional, profitable manner.
  • Performs accurate and reliable invoicing for all Metrology services performed.
  • Provides project management support to PCI Account Manager/Metrology Services Manager or directly to clients relative to establishing and monitoring client purchase orders and formulating proposals and quotes.
  • Is attuned to potential new opportunities for PCI when interacting with client and relays this information to the Metrology Services Manager or PCI Account Manager.
  • Provides GXP documentation review and quality oversight for calibrations performed in or coordinated through Metrology Services.
  • Works with the client to ensure RAM is updated with client specifications (acceptance criteria, ranges, criticality, etc.).
  • Understands and properly communicates and documents clients' program specifications (sticker requirements, documentation policies and requirements, etc.) to Metrology Services personnel.
  • Trains junior associates on proper handling of PCI and client owned equipment.


Skills Required:

Metrology Customer Support Specialist I

  • Accurate documentation, project follow through and adherence to safe work practices
  • High level of customer service, integrity and ingenuity
  • Effective communication skills with peers, manager and client
  • Organized and reliable (attendance, punctuality, meeting deadlines)


Metrology Customer Support Specialist II (in addition to those listed above)

  • Excellent working knowledge of MS Office Suite
  • Familiar with general CMMS functionality and process flows
  • Basic understanding of Calibration Program Management best practices and guidance
  • Basic understanding of Metrology Lab functions, 17025 requirements, uncertainty reporting and basic terminology (TAR, TUR, Standard Class, Repeatability, Accuracy, etc.)

Experience & Education Required for Metrology Customer Support Specialist II:

A four-year degree in Logistics, Engineering, Life Sciences, Computer Science, other related technical field or equivalent military training and two years of Customer Support or Quality System experience or the equivalent combination of education and experience.  Metrology or Life Science industry experience is preferred. Certifications in Quality Auditing and/or Metrology highly valued.


PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions.  At PCI, calibrations are performed by highly technical, cGMP/GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO/IEC 17025:2005. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE: AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.


We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

Nearest Major Market: Raleigh

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